F A Q :

What are the payment methods available?

At the moment, we only accept credit/debit cards and online/internet banking payments through payment gateway PAYUMONEY .cod also available.

How long will it take for my order to arrive after i make payment?

Members who ship their orders within india should expect to receive their orders within 3 to 5 working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How do i cancel my orders before i make a payment?

After logging into your account, go to your shopping cart. Here, you will be able to make a payment or cancel your order.

Note: we cannot give refunds once payment is verified.

How can i track my orders & payment?

After logging into your account, the status of your checkout history can be found under order history. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from our vendor.

How do i activate my account?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or

How can i change my shipping address?

By default, the last used shipping address will be saved into your account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if you need to.

How can you contact us?

Our e-commerce consultants are here to answer your questions. In addition to free phone support, you can contact our consultants via email or live chat.

Email: support@herbhair.in phone: +91 88 2222 7777

What do i need to register as a buyer?

Please click on my account in herbhair.in the page, you will find the forms to login & register. Provide your information in registration form & click on register.

The delivery of my order is delayed. What should i do?

There will be a rare occasion that your order is delayed, please check your email updates. If there is any type of delay in delivery, we will keep you updated throughout the process. Alternatively, you can mail us or reach our customer support.

I missed the delivery of my order today. What should i do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your sms for more details on when the courier service will try to deliver again.

My order has reached the nearest delivery hub, but why isn’t it out for delivery yet?

It means that your package has left their warehousing facility and is out for delivery. This means that the package will be delivered to you in a few hours, depending on how far you live from the warehousing facility.

Can i pay with credit card/ debit card and online banking?

There will be an option to choose all types of cards you’re using, e.g. Visa, mastercard, discover, american express, or a store credit card. The merchant accepts all types of credit/debit cards and online banking.

Why products are not eligible for returns?

Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model, if product is used and color of the product ordered or incorrect product ordered. Products marked as “non-returnable” on the product detail page cannot be returned.

What should i do if i have an issue with my product after the return period?

Once purchased cannot be canceled or returned after the post refund period due to regulatory issues.

My payment using the ‘credit card no cost emi’ payment mode did not go through, but the amount has been blocked on my card. What should i do?

You don’t need to have the entire amount in your account for your emi purchases using credit card & debit card options. Bank will automatically or manually credit the credit amount in monthly installments. If atc all amount is blocked, money will be refunded depending on the bank policy for refunds.

Are there any hidden charges?

No hidden charges. The final amount will be displayed over the bill.

What should i do if my payment fails?

If payment is failed, you will be redirected to the checkout page again and complete your purchase and transaction.

Is it safe to shop online, if i make a payment using net banking, debit card or credit card?

Purchasing from our site is totally safe and secure, the payment gateway we integrated is possessed with end to end encryption.

When is my order processed?

All orders are processed the same day they are received, whether you phone your order in or place it online.

Where can i find information about past orders?

If you have any questions about orders you’ve made in the past, call us at +91 88 2222 7777 or email us at support@herb hair.in

I have a question about a product. Who should i call for assistance?

Our friendly customer service team has easy access to our product at all times and will be happy to answer your questions about product.

What is your privacy policy?

Our privacy policy tells you what kinds of information about you we have access to and maintain, who else may have access to your information, and what we and they may do with that information. Be sure to read our privacy policy in full by clicking here. Within our privacy policy itself you are given the opportunity to inform us of your privacy preferences as they may change over time.

How do i use promotion code?

The herbhair offers promotion codes for product discounts and free shipping from time to time. To use your promotion code, after adding the items you wish to purchase to your shopping cart, enter the promotion code in the “promotion code” field and hit apply. There is a secondary option to add the promotion code during the one-page checkout process as well.

Disclaimer

The privacy policy expressed herein and these statements constitute the present policy of the herbhair as to which it will take reasonable measures to implement. Similarly, this privacy policy is not intended to be “advertising” or “advertising claims.” rather it is intended to set forth our policy, including our practices and intentions about how we conduct our business.